How To Customize Comment Reply Notifications Using Jetpack

Comment NotificationUntil a couple of days ago, I thought I had my Comment Reply Notifications sorted.  I was wrong.  I did some testing and discovered that even though I had the Check box ticked for ‘Notify Me By Email of Follow Up Comments on this Post’, it wasn’t working.

Comment Reply Notifications are those Check boxes you see in a website’s Comments Section – usually just below the Comment typing window. See the screen shot above.

I had been using the Comment Reply Notification Plugin. It used to work OK, but now it wasn’t!  Over the next 2 days, I wrote many test Comments against different Comment and Discussion Settings to try to figure out what had gone wrong.  I found there was a clash between my Jetpack Stats Plugin, my WordPress Discussion Settings, my Spam Free WordPress Plugin settings, and my Comment Reply Notification Plugin.  Aaaah!

To see how I finally Customized the WordPress Discussion Settings, and the Stop Spam WordPress plugin, and the Akismet Anti Spam Plugin so they all worked together, (and with this Jetpack Comment Reply Notification option as well), please check out the the previous article: 

How to Customize Comment Discussion Settings in WordPress.

All these different plugins and add-ons needed to be set so they can all work with each other, and so the settings of each one, did not interfere or block, the function of the others.

But my Comment Reply Notification system still wasn’t working.  And my Commentluv links were still dead links as well.

[I’ll cover how I sorted out my Commentluv Settings in my next article, together with how to allow Author and URL links in your Comments section so that people who make Comments, have the option to add an Author Link or a Website link]. 

  The Comment Plugin Settings That Worked: All Sync’d Together & Working With No Plugin Clashes

The easiest way to tell you what does work, is to spare you all the combinations of Settings that didn’t work, and show you instead, what my own Current Settings are now…after I’d got it all untangled and sorted.

Reminder: The Settings I sorted out to untangle the Stop Forum Spam plugin, the WordPress Discussion Settings, and the Akismet plugin are covered in How to Customize Comment Discussion Settings in WordPress.

Feel free to copy these settings for your own blogs.

Now, lets tackle the Comment Reply Email Notifications options:

First: I deactivated my Comment Reply Notification Plugin – because I couldn’t get it to work anymore.  I thought it might not be working because my Jetpack Plugin had somehow taken over-riding control of my Comments Form.

I really didn’t want to ditch my Jetpack Stats Plugin because it gives me so much really useful data and feedback, right here in my Dashboard, so I ditched my previous Comment Reply Notifications plugin, and went with the Jetpack Reply Notification system instead.

If you are not sure how to find and install Jetpack Plugin, see How to Install The JetPack Plugin.

How to Customize JetPack Comments Settings

I investigated, and found the location of the Jetpack Comments at:

WordPress Dashboard>JetPack>Jetpack (Not Jetpack ‘Stats’)>JetPack Comments>Learn More:

Jetpack Comment

If you click on that Learn More, you see this screen:

Jetpack Discussion

The text there says:

Jetpack Comments

Jetpack Comments enables your visitors to use their, Twitter, or Facebook accounts when commenting on your site.

Jetpack tries to match your site’s color scheme automatically, but you can make manual adjustments at the bottom of the Discussion Settings page

And they really do match up the color scheme from your blog and provide you with a very attractive ‘Confirm Follow’ automated email.

Next go to your Dashboard>Settings>Discussion: and scroll right down to the bottom of that page.

There you will find the Jetpack Subscription Settings:

Jetpack Subscription settings

I chose to allow ‘Follow Comments’, but not allow the ‘Follow Blog’ option.

Why?  Because if someone wants to ‘Follow’ my blog (please do), I want them to do it by subscribing via my semi Automated (and classy :)) Subscribe Form (see the blue MailChimp signup form at the top of my right hand side Sidebar). Update: I changed my Sidebar Subscribe form to the Mailchimp ‘thin’ form because it takes less sidebar space.

If my Subscribers choose to subscribe via this MailChimp Subscribe Form, it is less work for me, they are less likely to be ‘missed’ by me, and Subscribers that signup via the Subscribe Form get the fabulous free bonus of our email Newsletter updates, News and gossip!

I also found that Jetpack did actually send out the Notification Confirmation emails to Follow Up Comments when they ‘say’ that they will.  Also, their Notification and Confirm email they send out is very attractive.

BUT you will have to make a genuine (Non-spam) Comment and tick the ‘Please Notify Me By Email’ Check box if you want to see that for yourselves.

So… I ditched the Comment Notification Plugin that wasn’t working (sorry guys), and went with JetPack Comments option instead.

I tested, and….. it all worked. Brilliant!

How Jetpack Works When You Subscribe to a Comment

From a Commenter’s point of view, once you make a Comment, and if you have checked the Notify Me By Email Option, you get an email with the ‘Confirm’ option that you have to click to complete the process.

confirm follow

And when you click on that Confirm Follow tab, you get taken to a page, where you can see all the Comments that you are currently ‘following’.  And not just the Comments you follow in this site, but on any site which uses the JetPack Comments system, and where you have subscribed to be notified of any additional Comments.

Here is how displays the Comments you are currently Subscribed to: this is what I saw when I completed a test ‘Subscribe’ to the Comments section of the Weaver II Theme ‘Post Meta Info’  article here at MSM.

Jetpack Confirm Follow


So far we have untangled the Spam Free WordPress plugin, the Akismet Anti Spam plugin, and the Jetpack ‘Notify me by email‘ subscribe options – both in the WordPress Dashboard>Discussion section, and in the individual Plugin Settings (Dashboard>Settings>Spam Free WordPress).  And organized the Settings so they all work together.

Now, there is only the Commentluv plugin, Gravatars, the Author Link and Website URL link options still to sort out.  That will be covered in my next article….coming soon (before I forget how it was done!).

OK friends, we are on the final lap – time for some well-earned chips. Yes!  Meanwhile….why don’t you Subscribe to my you-beaut (and classy) Newsletters?  It’s easy – and it’s free!   Go on….you know you want to……Smile.

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How To Customize Comment Reply Notifications Using Jetpack — 17 Comments

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    • No worries, Allan, glad you found it useful. Jetpack is great isn’t it? It’s taken me a while to discover all the different stats that it collects and collates. Jetpack really gives you an insight into every aspect of your site’s traffic and content.

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    • Hi Hamzah, you can try the comment reply notification plugin and see if it works for you, with your other plugins.

      I changed to the Jetpack reply notification only because the Comment Reply Notification plugin had stopped working with my own combination of plugins. It’s a good plugin, but not much use if it won’t work with your other ones.

  5. Thanks for suggesting Jetpack. However, the problem with the new comment notifications feature is will send notification whenever some leave a new comment on the post, not only as a reply to your comment.

    If you leave a comment on blog with hundreds of comments, get ready to get many email notifications on someone else’s comments.

    • Hi Rudd, I don’t think I have ever seen a Comment Reply Notification plugin that doesn’t notify you of every new Comment made on a Post that you have already Commented on. You usually have a choice of un-checking the Notify Me check box if you don’t want that. If you only got notified by people who commented on your own comment, you would be waiting for a long time.

      Jetpack gives you the un-checking option. It also provides a wealth of other SEO info about your articles which I find very useful.

  6. This post was so helpful, I was so confused with comments.php and toke me two days, finally decided to use Jetpack and got here, thank you so much.

    My problem was, whenever I use any of wp basic themes (twenty 11, 12, 13 14) I have no problems displaying the comments section under my post and under plugins (like business directory listings) but whenever I use my theme’s comments.php, the one under business directory plugin doesn’t show up.
    Basically at the end my comments.php I have these two lines:

    When it was like this, It would show comments under both page types (posts and plugin) but then whenever I click on reply on someone’s comment, there wasn’t any option showing up, whenever I change the order (comment_form then endif at the end) reply form would show up but none comments section under plugin :S So it was quite weird. I also don’t know how I figured out, my mind just blew up -_-

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